With mixed results from the IT services pack, the $100 billion industry continues to face an uncertain outlook. Could this be contributing to stress among IT workers?
Overall there are fewer new job openings in the IT services space and employees need to re-skill to be relevant even as the industry looks at non-linear growth models. In an e-mail interaction, Srinivas Kandula, global head of HR, iGate, an IT services major tells ET that the industry is moving from being services-based to a more solutions-driven one, pushing the need for newer kinds of skill sets. Excerpts from the interview:
What do you believe is contributing to stress among IT services employees?
The global nature of the industry has largely contributed to the stress levels of IT services employees. North America and certain other western countries being the biggest consumers of Indian IT services, the time zone difference contributes to the stress levels. Lack of good public infrastructure in several Indian cities leading to discomfort in commuting, as well, adds to the stress levels.Is the industry at this juncture looking at newer kind of skills for which employees are not well equipped? If so, how can this change?
The industry is moving from being services-based to a more solutions-driven one. With this, the delivery models are changing, integrating technology with the business processes of different industries. This has given the need to hire resources who can handle an integration of tech and operations and hence be able to manage outcomes for clients. This calls for a new breed of talent. While this is becoming difficult to find, organizations are gearing up their training methodologies to groom their talent capital to the changing market needs.
Why is the IT industry hiring fewer people now? Would you attribute this to non-linear growth models or lack of skills available?
The reduced hiring is partially due to non-linear growth models. Also, the outcomes-based delivery models, call for differently-skilled resources that tend to reduce the hiring a bit; while increasing the effort to build appropriate training methodologies within the organizations.
Overall there are fewer new job openings in the IT services space and employees need to re-skill to be relevant even as the industry looks at non-linear growth models. In an e-mail interaction, Srinivas Kandula, global head of HR, iGate, an IT services major tells ET that the industry is moving from being services-based to a more solutions-driven one, pushing the need for newer kinds of skill sets. Excerpts from the interview:
What do you believe is contributing to stress among IT services employees?
The global nature of the industry has largely contributed to the stress levels of IT services employees. North America and certain other western countries being the biggest consumers of Indian IT services, the time zone difference contributes to the stress levels. Lack of good public infrastructure in several Indian cities leading to discomfort in commuting, as well, adds to the stress levels.Is the industry at this juncture looking at newer kind of skills for which employees are not well equipped? If so, how can this change?
The industry is moving from being services-based to a more solutions-driven one. With this, the delivery models are changing, integrating technology with the business processes of different industries. This has given the need to hire resources who can handle an integration of tech and operations and hence be able to manage outcomes for clients. This calls for a new breed of talent. While this is becoming difficult to find, organizations are gearing up their training methodologies to groom their talent capital to the changing market needs.
Why is the IT industry hiring fewer people now? Would you attribute this to non-linear growth models or lack of skills available?
The reduced hiring is partially due to non-linear growth models. Also, the outcomes-based delivery models, call for differently-skilled resources that tend to reduce the hiring a bit; while increasing the effort to build appropriate training methodologies within the organizations.
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