According
to Indian Railways Tourism and Catering Corporation (IRCTC) Managing
Director, Rakesh Kumar Tondon, out of the total revenue of around Rs 500
crore earned by the firm in FY’I2, about 35 per cent, amounting to Rs
170 crore, have come from online reservations. “Its share has increased
since we took a hit on our catering revenue when the railways changed
its policy,” the MD said in an interview to Business Standard.
Tandon
further said that currently, the allotted booking ratio between IRCTC
and passenger reservation system (PRS) is 50:50. “Before the recent
Tatkal scheme, it was 40:60. The PRS counters don’t have much congestion
because everyone isn’t trying to book at the same time. However, from
8.00 AM to 8:10 AM, about 40,000 tickets are booked online, for which
around 2 lakh people log on simultaneously. They try several times if a
login attempt fails or if tickets are unavailable, which causes the
congestion,” he added.
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