Tuesday, May 14, 2013

Gmail suffers partial outage, Google apologises

Google's free email service Gmail suffered a partial outage today at approximately 1.30pm in India, Middle East and Southeast Asia. Many users encountered the 502 error, which was later confirmed as a service disruption by the internet search giant via its Apps Status Dashboard.

At 1.50pm, Google posted a message on the dashboard stating, "The issue is affecting less than 0.75% of users. The affected users are located in India, Middle East and South East Asia. The errors may appear sporadic and could go away when the page is refreshed."
Google resolved the issue at 2.25pm and posted an apology on the dashboard. The company said, "The problem with Gmail should be resolved. We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better."

Gmail users took to social media websites to air their grievances about this service outage, the third time in two weeks. The email platform also suffered outages on May 2 and May 8.

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